Returns

We aim to offer our customers 100% satisfaction guaranteed. If for any reason you are not happy with your purchase, please post your item to the address provided below. You can return your item in its original unworn condition and packaging within 30 days of receipt and we will arrange for a refund or a replacement. Please complete and include the return form received with your order in the parcel in order for us to locate your order quickly and be sure to exchange or refund as per your request.  

In the unlikely event that the item you have received is faulty or damaged, please contact us with your order details and a photo or description of the fault within 30 days of receipt and we will respond with details for return or replacement. 

Please note that in the interests of hygiene, items such as underwear, swimwear bottoms, socks and other personal items cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, any such items must be returned at the buyer’s expense (unless you have received an incorrect or faulty item) in their original condition, which includes tags and any packaging. For example, trainers are to be returned along with the original box, tags, any spare laces, paper wrapping etc. All goods will be inspected upon return before a refund or exchange is issued.

The goods are the buyer’s responsibility until they arrive at our returns address (see below). Please therefore ensure you package your returned item suitably in order to prevent / minimise damage to the item(s) or box(es).TREADFRESH is not responsible for any items that are returned to us in error.

We strongly recommend using a postal service that insures you for the value of the goods you are returning or obtain proof of posting and choose signed for delivery as we cannot be held responsible for returned goods that fail to arrive at our returns address.

Our returns address is:

TREADFRESH
Unit 8
Invicta Way
Manston Park
Ramsgate
Kent CT12 5FD
United Kingdom