Delivery

For the majority of our UK dispatches we offer either:

Free UK delivery option on all orderds: Royal Mail 48 Tracked Signed For Delivery (delivery within the UK should be within 3 business days of dispatch, according to Royal Mail guidance but can occasionally take longer),

or

Royal Mail 24 Tracked Signed For Delivery (delivery within the UK should be within 1-2 business days of dispatch, according to Royal Mail guidance but can occasionally take longer)

All items are dispatched within 24 hours of purchase, Monday to Friday via Royal Mail excluding bank holidays, Christmas and any other UK public holiday during which the Royal Mail does not operate its collection service.

Within the UK, your order may be delivered to your chosen delivery address by Royal Mail at anytime between 7am and 9pm and a signature will be required upon receipt. If you are not available to take delivery of your parcel, Royal Mail will leave a calling card explaining how and where you can collect it.

We dispatch to any destination worldwide; please check the delivery charge applicable to your country before buying.

The vast majority of items dispatched arrive at their intended destination within a reasonable time frame. If however your item has not arrived, please follow the below guidance:

For UK based Customers:

Please allow some additional working days for the delivery to be made as Royal Mail does not commit to a specified delivery time unless you opt for the Next Day Guaranteed Service at additional cost (they target 3 business days but it can take longer).

If the item is still not received within a reasonable time period, please contact us to obtain a tracking number for your shipment and track the item online via the Royal Mail website. Please also contact your local Royal Mail depot office. 

In the rare instances where items cannot be immediately located by Royal Mail, they will only allow the investigation procedure to commence once 15 working days have passed since the dispatch date. We will initiate an investigation on your behalf with Royal Mail immediately following their 15 day imposed limit should such a situation arise. The Royal Mail investigation may take some time to resolve.

If following the above steps, the package is not received, please contact us again so that we can help resolve the matter. 

For International Customers:

If your parcel has not arrived within a reasonable time frame, please contact us for the item tracking number.

If you live in Europe, the best way to track your parcel is to check the GLS website (www.gls-group.eu) or their local office for updates on your delivery as they will very likely be holding your parcel or know where it is.

For all other countries, please contact your country’s national postal service provider. You can also track the parcel on the UK’s Royal Mail website (www.royalmail.com) using your item tracking number.

In rare cases, parcels can also be held by the Customs services of your country.

If your parcel does not then arrive within a reasonable timeframe please contact us and we will help to investigate further. Such delays, whilst rare, can on occasion take time to resolve and are beyond our control.

We do not take responsibility for any customs duties or taxes that might be applied to the goods upon entry to foreign countries. VAT is not included in our prices for customers outside EU.